Last updated 03.11.2026

1. Who we are

The online store at nonamebymm.com and its sub-domains (the "site") is operated Mathilde Matheson Jebsen ("noName", "we", "us"), org. nr. NO 987 827 378 MVA, Meltzers Gate 6, 0257 Oslo, Norway.

Customer service: orders@nonamebymm.com

Press enquiries: mathilde@nonamebymm.com

2. What these terms cover

These Terms & Conditions apply to your use of the site and to every purchase you make through it. They apply to consumers buying for private use.

These terms, your order and our order confirmation together form the agreement between you and us. Our Shipping & Returns page and Privacy Policy form part of these terms.

We may update these terms from time to time. The version published on the site when you place your order is the version that applies to that order.

Nothing in these terms limits your rights as a consumer under Norwegian law, including the Consumer Purchases Act (forbrukerkjøpsloven), the Right of Withdrawal Act (angrerettloven) and the Marketing Control Act (markedsføringsloven). If anything in these terms conflicts with those rights, the law applies.

3. Placing an order

You must be at least 18 years old to order on the site.

After you place an order, you receive an order confirmation by email. The agreement between us is formed when we send that confirmation.

Our pieces are also sold in our showroom, so stock on the site can change quickly. If an item you ordered turns out to be unavailable, we will contact you by email or phone as soon as possible. We will refund you in full for that item or, if you prefer, cancel the whole order.

We may cancel an order, or part of it, if:

• the item is unavailable
• the price or description contains an obvious error that you could reasonably have recognised
• we reasonably suspect fraud or that the order is for resale
• we cannot deliver to the address given

If we cancel, we will tell you why and refund you in full.

4. Prices, VAT and duties

Prices are shown in Norwegian kroner (NOK), British Pounds (GBP), Euros (EUR), United States Dollars (USD) and Canadian Dollars (CAD) depending on your location. The price that applies is the one shown when you place your order. We may change prices at any time, but a change never affects an order we have already confirmed.

For deliveries in Norway, all prices include 25% VAT (merverdiavgift).

For deliveries outside Norway, all customs duties and import taxes are included in the total you pay at checkout. Orders are shipped DDP (Delivered Duties Paid), so there is nothing more to pay on delivery.

Shipping costs are shown at checkout before you confirm your order. See our Shipping & Returns page for current information regarding rates and delivery times.

5. Payment

We accept Visa, Mastercard, American Express, Maestro, Union Pay, Apple Pay and Google Pay via Shopify Payments.

When you pay by card, the order amount is reserved on your card when you order and charged when your order is dispatched. If an order is cancelled before dispatch, your bank releases the reservation, which usually takes a few business days.

Ownership of the goods passes to you once we have received full payment.

6. Shipping and delivery

We ship domestically with Posten Norge and internationally with DHL Express. Shipping options and costs are shown at checkout before you confirm your order.

We dispatch orders within 1-2 business days. After dispatch, DHL Express normally delivers within 1–3 business days to your home address, depending on your location. You receive a tracking number by email once your order has been dispatched.

Delivery times are estimates. Deliveries can take longer during sales, holidays or customs checks. If your order has not been delivered within 30 days and the delay is our responsibility, you may set a reasonable extra deadline and cancel the purchase if we miss it.

Risk of loss or damage passes to you when you, or someone you have nominated, receive the goods. If a parcel is lost or damaged in transit before that, please tell us and we will resolve it.

Please make sure your delivery address is complete and correct. If a parcel is returned to us because it could not be delivered or was not collected, we refund the goods but not the shipping cost.

7. Your right of withdrawal

As a consumer you have a legal right to cancel your purchase within 14 days without giving a reason. This is in addition to your rights if an item is faulty (section 9).

The 14 days start on the day after you, or someone you nominate, receive the goods. If your order arrives in several parcels, they start the day after the last parcel arrives. If the last day falls on a weekend or public holiday, the deadline moves to the next business day.

How to cancel.  Tell us before the 14 days are up, by email to orders@nonamebymm.com. It is enough that you send your message before the deadline.

Returning the goods. Send the goods back without undue delay and no later than 14 days after telling us. You pay the cost of return shipping. If you use the return label we arrange, its cost is deducted from your refund.

Your refund. We refund the price of the goods and the delivery cost you paid on the original order. We refund without undue delay and no later than 14 days after receiving your cancellation notice. We may wait to refund until we have received the goods back or you have shown proof that you sent them. Refunds go to your original payment method.

Condition of the goods. You may examine and try on an item as you would in a shop. You are responsible for any loss in value caused by handling beyond that, and we may deduct it from your refund.

Exceptions. The right of withdrawal does not apply to items made to order or made to your specifications, or to items that have been clearly personalised.

8. Returns

To start a return, email orders@nonamebymm.com with your order number and we will help you arrange a return label. Items must be unworn, unwashed and in their original condition and packaging, with all tags attached. Keep your proof of postage. We are not responsible for a return parcel lost on its way to us if you cannot show that it was sent.

Full details are on our Shipping & Returns page.

9. Faulty or incorrect items 

If an item is faulty, damaged in transit or not what you ordered, you have rights under the Consumer Purchases Act. Depending on the circumstances, you may ask for repair or replacement, a price reduction, a refund or cancellation of the purchase. The fault must have existed when you received the item.

Please check your order when it arrives. Tell us at orders@nonamebymm.com within a reasonable time after you discover a problem, with your order number in the subject line and a clear photo of the item. You always have at least two months from the day you discovered the fault. You can make a claim up to two years after receiving the item, or five years for items intended to last considerably longer.

Where a claim is justified, we cover the cost of returning the item and of sending you a replacement. Unless we agree otherwise, faulty or incorrect items must be returned to us.

We cannot accept claims for items that have been altered, washed or cleaned against their care instructions, or otherwise modified after delivery, or for normal wear and tear.

10. Product images, colours and availability

We photograph our pieces carefully, but colours and textures may look different depending on your screen settings. Measurements are approximate and may vary slightly between pieces. Natural fibres such as cashmere can vary slightly in colour and texture. These variations are not defects.

We try to keep all text, images and prices on the site accurate and up to date, but errors may occur. We may change or discontinue styles, colours, sizes or fabrics at any time.

11. Copyright and trademarks

All content on the site, including text, photographs, images, graphics, designs, logos, icons and software, is owned by or licensed to noName and protected by copyright and other intellectual property rights. Our trademarks include the noName name and logo. Using the site gives you no right to use our trademarks.

You may view the site and print or download individual pages for your own private, non-commercial use. You may not otherwise copy, reproduce, publish, modify or distribute our content, use it to train or generate content with AI tools, or imitate the look of the site, without our written permission.

Press enquiries: mathilde@nonamebymm.com

12. Our liability

We are responsible for loss you suffer that is a foreseeable result of our breaking this agreement or failing to take reasonable care.

We are not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, strikes, carrier disruption, network failures or government action. If this happens, we will tell you, and if the delay is significant you may cancel and get a refund for anything not delivered.

We cannot guarantee that the site will always be available, uninterrupted or error-free.

Nothing in these terms excludes or limits our liability where Norwegian law does not allow it, including for personal injury caused by our negligence, for fraud, or under the Consumer Purchases Act and the Right of Withdrawal Act.

13. Complaints and disputes

If something has gone wrong, write to orders@nonamebymm.com and we will try to resolve it with you.

If we cannot agree, you can contact the Norwegian Consumer Council (Forbrukerrådet), which mediates consumer disputes free of charge and can refer unresolved cases to the Consumer Complaints Board (Forbrukerklageutvalget). Forbrukerrådet: www.forbrukerradet.no, telephone +47 23 400 500.

14. Governing law

These terms and any purchase made under them are governed by Norwegian law. Disputes may be brought before Oslo District Court (Oslo Tingrett). This does not affect your right as a consumer to bring proceedings in the courts of the country where you live, or to rely on the mandatory consumer protection rules of that country.

If any part of these terms is found to be invalid, the rest continues to apply.