Shipping

Shipping within Norway

We ship within Norway with Posten Bring. Alternatively you can collect your order at our Showroom in Meltzers Gate 6, 0257 Oslo. We will send a confirmation email once your order is ready to collect. 

International shipping

We ship worldwide with DHL Express.

Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Delivery times

Norway: DHL Express, 1–3 business days, home delivery.

International: DHL Express, 1–3 business days, home delivery, depending on your location.

Full delivery details, including tracking information, will be included in your confirmation email.

Taxes and duties included (DDP)

All local customs duties and taxes are included in the price. Orders are shipped DDP (Delivered Duties Paid), so there are no additional charges on delivery.

Cancelling an order

If you have placed an order recently and it has not yet been dispatched, please contact us at orders@nonamebymm.com and we will cancel it for you.

If your order has already been dispatched, it will be handled as a return under our return policy.

Defective items

If there is a problem with an item you received, please contact us at orders@nonamebymm.com with your order number and a clear photo of the item. We will look into it promptly and help you resolve it.

Returns and refunds

Return policy

noName has a 14 day return policy. Made-to-order items are not eligible for a refund as they are pre-ordered and custom-made.

All products must be returned in an unworn, unwashed and intact state and with all protective materials in place, as well as attached noName tags and dust bags. 

noName reserves the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. In this instance, you may choose to have the item(s) sent back to you at your own expense.

Return of order

To initiate a return, please contact orders@nonamebymm.com with your order number, and we will assist you in arranging a return label. Returned items must be in their original condition and packaging. We are unable to accept returns for items that show any signs of wear, alteration, or damage.

Please note that return shipping costs are the customer’s responsibility, and the package remains your responsibility until it has been received by us. The cost of the return label will be deducted from your refund.

Once we have received and inspected the returned item(s), If approved, a refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

For any other questions or inquiries, please don’t hesitate to contact us at orders@nonamebymm.com — we will get back to you as soon as possible.